Shipping & Return

DELIVERY

Shivaay Jewels uses a range of delivery methods and the costs may depending upon the courier service selected.

Our international delivery carrier depends on the insurance value and destination of the order. If you are receiving your order outside of the United States, you will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping.

It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.

Please ensure that you are able to sign for the package at the delivery address provided when placing your order.

PAYMENT

All orders must be paid for in full before dispatch.

MADE TO ORDER

With the exception of some of our recycled gold jewellery, most pieces of Natalie Perry jewellery are made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewellery purchase and thank you in advance for your patience.

Because all our products are handmade, we don’t always hold stock of every item. If the jewellery piece you would like to order is not currently in stock, you will be informed by email if this is the case – and orders can take between 2-3 weeks to complete. We will update you of the expected delivery time with your confirmation email. If you have any queries, or are in an exceptional hurry please email the team on [email protected] and we will do our best to help you.

RETURNS

We hope you will be absolutely delighted with your new jewellery. If for any reason you are not entirely satisfied with your purchase Shivaay Jewels is happy to offer an exchange or credit note within 30 days of purchase. Alternatively, Shivaay Jewels will refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 days of your receipt of the order. Items exempt from both the refund and exchange policies, unless they are found to be faulty, are:

  • Commissioned pieces (bespoke).
  • Customised pieces.

Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us to the nearest store available. Store postal address will be provided by email.

Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.

PROCESSING YOUR REFUND

Upon receipt of the items being returned the PayPal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).

We will process your refund within 48 hours of receipt of goods. Your credit card company may take 4-7 working days to credit your account.